bbajie Privacy Policy
Your privacy matters to us. This Policy explains what personal data bbajie collects, why we collect it, how it is used, and the rights you have over your information as a player based in Bangladesh.
This Privacy Policy ("Policy") describes how bbajie ("the Platform", "we", "us", "our") collects, processes, stores, and shares personal data in connection with your use of the bbajie website and all associated betting and casino services. This Policy applies to all registered Players and visitors accessing bbajie from Bangladesh and any other jurisdiction.
By registering an account or continuing to use the bbajie Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform and may request account closure through our support team.
bbajie is committed to maintaining the highest standards of data protection. We apply industry-standard security measures and limit data collection to what is strictly necessary for the safe, fair, and lawful operation of the Platform. This Policy is to be read alongside our Terms & Conditions, which together form the complete agreement governing your relationship with bbajie.
Our Privacy Principles
These six principles guide every data decision we make at bbajie. They reflect our commitment to treating your personal information with transparency, care, and respect.
We collect only the data we genuinely need to operate the Platform and verify your identity. No superfluous data harvesting.
All personal data is stored on encrypted servers with access restricted to authorised personnel only. 256-bit SSL protects data in transit.
We tell you exactly what we collect, why we collect it, and with whom it may be shared. No hidden data practices.
You have the right to access, correct, and request deletion of your personal data at any time by contacting our support team.
bbajie does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
We retain your data only for as long as necessary to fulfil the purposes set out in this Policy or as required by applicable law.
1. Data We Collect
bbajie collects personal data from you directly when you register, make deposits, place bets, or contact our support team, and indirectly through your interactions with the Platform. The categories of data we collect are set out below.
This includes your full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This data is collected during the account registration process and is required to create and maintain your bbajie account, verify your age (21+ requirement), and communicate with you about your account activity.
This includes your mobile wallet account details (bKash, Nagad, Rocket, Upay), bank account information (where applicable), transaction history, deposit and withdrawal amounts, and payment method identifiers. We collect this data to process your deposits and withdrawals, prevent fraud, and comply with anti-money laundering obligations. bbajie does not store full card numbers or mobile banking PINs — sensitive payment credentials are handled by your payment provider.
This includes your wagering history, game session data, bet amounts, outcomes, bonus claims, and in-play activity. This data is used to operate the Platform, resolve disputes, monitor for responsible gaming concerns, and detect patterns of fraudulent or prohibited conduct. Game session data is retained for a minimum period required by our operating obligations.
This includes your IP address, device type, operating system, browser type and version, screen resolution, session timestamps, and page interaction data. This information is collected automatically when you access bbajie and is used to ensure Platform compatibility, detect suspicious login activity, and improve the overall user experience for our Bangladesh-based player community.
This includes the content of any messages, emails, live chat transcripts, or support tickets you send to bbajie. We retain this data to resolve disputes, improve our customer service, and maintain an accurate record of interactions between you and the Platform. Support communications may be reviewed internally for quality assurance purposes.
To comply with responsible gaming and anti-fraud requirements, bbajie may request copies of government-issued photo identification (National ID card, passport, or driving licence), proof of address documents, and payment method verification. These documents are stored securely and used solely for the purpose of verifying your identity and eligibility to use the Platform. KYC documents are not shared with third parties except where required by law or our fraud-prevention partners.
2. How We Use Your Data
bbajie processes your personal data only for specific, legitimate purposes. The table below summarises the key processing activities, the data categories involved, and the legal basis on which we rely for each activity.
| Processing Purpose | Data Categories | Legal Basis |
|---|---|---|
| Account registration & management | Identity, Contact | Contract performance |
| Age verification (21+) | Identity, KYC documents | Legal obligation |
| Processing deposits & withdrawals | Financial, Identity | Contract performance |
| Fraud & money laundering prevention | Financial, Technical, Identity | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Gaming activity, Financial | Legal obligation / Legitimate interest |
| Platform security & integrity | Technical, Gaming activity | Legitimate interest |
| Customer support & dispute resolution | Communications, Identity | Contract performance / Legitimate interest |
| Promotional communications (opt-in only) | Contact, Gaming activity | Consent |
| Platform improvement & analytics | Technical (anonymised) | Legitimate interest |
Marketing communications: bbajie will only send you promotional emails or SMS messages if you have explicitly opted in during registration or via your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your account dashboard or by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal.
3. Cookies & Tracking
bbajie uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse site performance, and detect security threats. A cookie is a small text file stored on your device when you visit a website. The types of cookies bbajie uses are described below.
- Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as session authentication, account security, and navigation. These cookies cannot be disabled without significantly impairing your ability to use bbajie.
- Functional Cookies: These cookies remember your preferences — such as language settings and display options — to personalise your experience. They are not strictly required but improve usability. You may disable these via your browser settings.
- Analytics Cookies: We use anonymised analytics data to understand how players interact with bbajie, identify areas for improvement, and measure the effectiveness of Platform updates. This data is aggregated and does not identify you personally.
- Security Cookies: These cookies help us detect and prevent fraudulent login attempts, account takeovers, and automated bot activity. They are a critical component of our platform security infrastructure.
- Session Management Cookies: These are temporary cookies that expire when you close your browser. They maintain the continuity of your betting session and ensure that your wagers and balance information are accurately preserved during each visit.
You can control cookie preferences through your browser's privacy settings. Please note that disabling certain categories of cookies may affect the functionality of the bbajie Platform. We do not use advertising or third-party retargeting cookies.
4. Data Sharing & Third Parties
bbajie does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with carefully selected third parties only where it is necessary to operate the Platform, fulfil legal obligations, or protect the Platform's integrity. All third-party data processors are contractually bound to handle your data securely and use it solely for the specified purpose.
We share transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and card networks — to process your deposits and withdrawals. These providers operate under their own privacy policies and process your payment data solely to complete the requested transaction.
To fulfil our KYC (Know Your Customer) obligations, bbajie may share identity data with accredited third-party identity verification providers. These providers verify the authenticity of submitted documents and confirm age eligibility. They are prohibited from using your data for any purpose other than verification.
bbajie sources casino games and sports data from licensed third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Minimal technical data (such as session tokens) may be shared with these providers to enable game functionality. These providers do not receive your full personal profile.
bbajie may be required by law to disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities in response to a lawful request, court order, or legal obligation. We will only disclose the minimum amount of information required by law and will inform you of any such disclosure where legally permitted to do so.
5. Data Security
bbajie takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes the following protections.
- 256-bit SSL Encryption: All data transmitted between your device and bbajie's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This prevents interception of your data in transit.
- Encrypted Data Storage: Personal data stored in our databases is encrypted at rest. Access to stored data is controlled through role-based access management, with full audit logging of all access events.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their bbajie accounts. This adds an additional layer of protection against unauthorised login attempts even if a password is compromised.
- Intrusion Detection: Our systems use automated intrusion detection and anomaly monitoring to identify and respond to potential security incidents in real time. Security alerts are reviewed by our technical team around the clock.
- Regular Security Audits: bbajie conducts periodic security reviews and penetration tests to identify and remediate vulnerabilities in our Platform infrastructure before they can be exploited.
- Incident Response: In the event of a confirmed data breach that may affect your personal data, bbajie will notify affected Players as promptly as practicable and outline the steps being taken to contain and remediate the incident.
Your responsibility: While bbajie implements robust security on its side, you are also responsible for keeping your login credentials confidential. Never share your password with anyone. If you suspect your account has been accessed without your permission, contact our support team immediately at [email protected] so we can secure your account without delay.
6. Data Retention
bbajie retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as general guidelines.
Identity and contact data associated with active accounts is retained for the duration of your account's existence plus a minimum of five (5) years following account closure. This period reflects standard anti-money laundering record-keeping requirements.
All financial transaction records — including deposit history, withdrawal records, and bonus transactions — are retained for a minimum of five (5) years from the date of the transaction. This retention supports dispute resolution and financial audit obligations.
Bet history, game session logs, and wagering records are retained for a minimum of three (3) years from the date of each session. These records are used to resolve betting disputes and monitor for responsible gaming compliance.
Customer support tickets, emails, and live chat transcripts are retained for two (2) years from the date of the last interaction. Closed support cases older than this threshold are anonymised or deleted unless they are linked to an ongoing dispute or legal proceedings.
Once the applicable retention period has expired, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. You may request early deletion of certain categories of your data (see Section 7 — Your Rights) subject to any overriding legal obligations that require continued retention.
7. Your Data Rights
bbajie respects your rights over your personal data. Subject to applicable law and any overriding legal obligations, you have the following rights with respect to the personal data we hold about you.
- Right of Access: You have the right to request a copy of the personal data bbajie holds about you. We will respond to verified access requests within thirty (30) calendar days.
- Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., email address updates) can be made directly in your account settings.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. Deletion requests are subject to any legal retention obligations outlined in Section 6.
- Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your data — for example, while the accuracy of data you have contested is being verified.
- Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred to another service provider where technically feasible.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Object: You may object to processing of your personal data where it is based on our legitimate interests, including profiling. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, please contact our Data Protection team directly at [email protected] with the subject line "Data Rights Request". Please include your registered email address and a brief description of your request. We may ask you to verify your identity before processing your request to ensure we do not inadvertently disclose personal data to an unauthorised party.
8. Minors & Age Restriction
The bbajie Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor in your care has registered on bbajie or provided us with personal data without your consent, please contact us immediately at [email protected].
Upon receiving a verified report of underage registration, bbajie will promptly close the account, delete all associated personal data, and reverse any financial transactions processed in connection with that account. We take underage access extremely seriously and deploy age verification measures throughout the registration and KYC process to minimise the risk of minors accessing the Platform.
9. Updates to This Policy
bbajie reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. All revisions will be published on this page with an updated effective date. Where changes are material — for example, changes to the categories of data we collect or how we share data with third parties — we will notify registered Players via email or an in-platform notification prior to the changes taking effect.
We encourage you to review this Policy periodically to stay informed about how bbajie protects your personal data. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy. If you disagree with any updated terms, you should stop using the Platform and contact our support team to request account closure.
10. Contact & Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how bbajie handles your personal information, please reach out to us using the details below. Our support team is available seven days a week and aims to respond to all privacy-related enquiries within five (5) business days.
Email (plain text only — not a clickable link): [email protected]
Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
Response time: within 5 business days (Bangladesh Standard Time, UTC+6)